Alina.co.uk
tel. 0330 22 333 55
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Help

How to order using this website

Step 1: Choose Your Products: Click on a category in the grey menu bar at the top of the page to view products in that category. On a product page click the 'Add to Basket' link next to the option you would like to purchase. The basket page can be used to alter your basket contents or remove products if you have added them by mistake.

Step 2: Checkout: You can view the contents of your basket at any time by clicking on the View Basket link that appears near the top right of the page. You can go to the checkout from the basket page. The checkout page will guide you through the information needed to complete your order.

Step 3: Payment: After you are happy with your basket contents and delivery information on the checkout page, click 'Continue to Payment' to be taken to the secure payment pages and follow the instructions to enter your payment details.   Alternatively click the PayPal button to pay using PayPal.

Before You Purchase

We are currently only able to deliver to mainland United Kingdom addresses. If you require delivery to an address outside the UK mainland please contact us and we will be pleased to give you a quote.

If you are purchasing compostable liners to include in a Local Authority waste collection scheme please check with your Local Authority to make sure the product can be included. If you are told that none of our products can be included in your Local Authority food waste collection scheme please contact us and we will work hard to introduce our product into your scheme.

Ordering

Please note that all transactions will be carried out in Pounds Sterling. Payments via this website are powered by WorldPay and accept the following cards: Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro, and JCB. Payments are secure and encrypted and we use CV2 and 3D card security. You will receive an email confirming your order.

Delivery

There is no additional cost of delivery to UK mainland addresses. Please contact us if you are outside the UK mainland.

We use Royal Mail, Yodel and DPD to deliver our products. The product page displays which delivery method is used. If you order different products in the same order that use different delivery methods they may be sent separatly and may arrive on different days. The expected delivery date for each product is shown in the confirmation email. If you have not received your goods within 3 working days after the expected delivery date shown on your invoice please telephone us on 0330 22 333 55 and we will be able to investigate the cause of any delayed delivery.

Security

When you view pages which handle personal information you are doing so on our secure servers. Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of your personal information. The same is true throughout the card payment process. This encryption method is the most commonly used by e-commerce and provides the highest level of security. The server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Privacy

We are committed to safeguarding the privacy of our website visitors.   By using our website you consent to the terms of this Privacy section.

We store and use personal information through our online ordering process, including customer names, addresses, telephone numbers and email addresses.   If you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information beforehand.

Personal information submitted to us will be used for the purposes specified in this section and on the relevant pages of the website.
We may use your personal information to: administer our website and business; personalise our website for you; enable your use of the services available on our website; supply to you products and services ordered through our website; send invoices and payment reminders to you; send you non-marketing commercial communications; send you email notifications about your order; send you our email newsletter containing product information (you can inform us at any time if you no longer require the newsletter); deal with enquiries and complaints made by or about you relating to our website; keep our website secure and prevent fraud.

We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

All our website financial transactions are handled through our payment services providers, PayPal and WorldPay.   You can review their privacy policies at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full and http://www.worldpay.com/uk/privacy-policy.   We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.   We do not save any payment details for security reasons.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, insofar as reasonably necessary for the purposes set out in this section.   We may also disclose your personal information: to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Information that we collect is securely stored and processed only in the United Kingdom.   We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.   We will store all the personal information you provide on our secure (password- and firewall-protected) servers.   All personal information and electronic financial transactions entered into through our website will be protected by encryption technology.   You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.You are responsible for keeping the password you use for accessing our website confidential.   we will not ask you for your password (except when you log into our website).

Returns

We guarantee your satisfaction. All of our products come with a no fuss guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us by telephoning 0330 22 333 55 and return your products unopened within 7 days of receiving your goods. More information about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm.

Any Questions?

If you have any further questions after reading this information please telephone 0330 22 333 55 and we will be happy to help.

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